04-16-2013 02:55 AM
hi last night my son dropped my phone and now it wont work i have put it on charge and after a little while it says its charged i take it off and than the screen goes off again and no all it seems to do is turn on for less than a minute than turns off again please help i need my phone for schools to contact me.
04-16-2013 11:51 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
However, given the fall the BB took, it's also possible that something inside has been physically damaged...and no amount of internet-distance diagnoses nor recommendations can help. Rather, only in-hand evaluation by a qualified hardware technician can give you a proper diagnosis and estimate.
Good luck and let us know!