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New Member
Posts: 1
Registered: ‎04-16-2013
My Device: blackberry bold 9900
My Carrier: orange

my blackberry wont turn on

hi last night my son dropped my phone and now it wont work i have put it on charge and after a little while it says its charged i take it off and than the screen goes off again and no all it seems to do is turn on for less than a minute than turns off again please help i need my phone for schools to contact me.

thanks

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Hall of Famer III
Posts: 57,271
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: my blackberry wont turn on

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.


 

However, given the fall the BB took, it's also possible that something inside has been physically damaged...and no amount of internet-distance diagnoses nor recommendations can help. Rather, only in-hand evaluation by a qualified hardware technician can give you a proper diagnosis and estimate.


Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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