07-30-2012 02:48 PM
can anyone help me plz my browser and email setup is missing and i cant access my balances with any character like"#*" thanks in advance.
07-30-2012 06:50 PM
Hi and Welcome to the Community!!
For the Browser and Email setup, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
For the # character, are you saying you cannot type that character at any time? Or that you cannot access whatever dialing strings your carrier provides for balances and such?
In any event, if the above does not work for the Browser and Email, then you must contact your mobile service provider to ensure you are subscribed to, from them, an adequate data plan to enable the services you desire. When you do, you can ask them also about the # key problem.