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New Contributor
Posts: 2
Registered: ‎07-30-2012
My Device: storm 9530
My Carrier: vodacom

my browser and email setup is missing and i cant access my balances with any character like"#*"

can anyone help me plz my browser and email setup is missing and i cant access my balances with any character like"#*" thanks in advance.

New Contributor
Posts: 2
Registered: ‎07-30-2012
My Device: storm 9530
My Carrier: vodacom

Re: my browser and email setup is missing and i cant access my balances with any character like"#*"

if possible can you help as quick as possible
Hall of Famer III
Posts: 58,176
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: my browser and email setup is missing and i cant access my balances with any character like"#*"

Hi and Welcome to the Community!!

 

For the Browser and Email setup, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

For the # character, are you saying you cannot type that character at any time? Or that you cannot access whatever dialing strings your carrier provides for balances and such?

 

In any event, if the above does not work for the Browser and Email, then you must contact your mobile service provider to ensure you are subscribed to, from them, an adequate data plan to enable the services you desire. When you do, you can ask them also about the # key problem.


Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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