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New Member
Posts: 1
Registered: ‎01-19-2013
My Device: torch 9800
My Carrier: mtn

my dp won't change

Its 3days now, my dp won't change and it is changing on my bbm but not on my contacts' bbm. What can I don to fix this problem?
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Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: my dp won't change

Have you tried a battery pull?

The DP.. is it a picture on the sd card? 

I wonder if you were to remove that pic, do a battery pull and try changing the DP to something else  You may have to reinstall BBM.  I'm thinking of different things to try, but please do a full backup using the desktop manager before proceeding.

 

How to get to the picture if its on a SD card: mass storage mode

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB11879&sliceId=1&cmd=displayKC&d...

 

BBM download:

http://appworld.blackberry.com/webstore/content/3729/?lang=en&iid=BBM_DownloadBBM_GetBBM6

 

You may also try changing the dp in safe mode:

When you get a chance, do a battery pull.  When the red light goes away on the front of the phone, hold down the back button the entire time while the phone is booting up.  When the boot is complete, the phone will enter safe mode.
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB17877

 

I'm hoping somethng here will help!

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