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New Contributor
Posts: 4
Registered: ‎06-21-2012
My Device: Bold 9900
My Carrier: Vodacom
Accepted Solution

my email has stopped working.

I recently moved for South Africa to Mozambique, bought a local SIM and subscribed to BIS.<br>Everything was working smoothly until a few nights ago when my email icon disappeared and I received a message saying;<br><br>Your Vodacom South Africa email service is deactivated. Email messages are no longer being sent to your BlackBerry® device.<br><br>To set up email with your current wireless service provider, click Set Up Email.<br>BlackBerry<br><br>When I click the link I get a message saying:<br><br>Your device encountered a problem with the acctivation server.<br><br>The strange thing is the message says its from Vodacom SA while I am using a Mozambiquean SIM<br><br>Any ideas?
Posts: 95,512
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my email has stopped working.

Was your old provider Vodacom?

 

Please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If not, follow these additional instructions:

2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!




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New Contributor
Posts: 4
Registered: ‎06-21-2012
My Device: Bold 9900
My Carrier: Vodacom

Re: my email has stopped working.

Aw dude! You are a legend!
Thank you very much!
Posts: 95,512
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my email has stopped working.


Victorluiz wrote:
Thank you very much!

You are very welcome.

Good luck.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 1
Registered: ‎10-18-2014
My Device: Blackberry Curve
My Carrier: Vodafone

Re: my email has stopped working.

Many thanks - I had a similar problem, where my mailbox was no longer showing, and my call history was showing instead. I followed #4 in this email - to take battery out when powered on, and reboot the system. This worked perfectly and mailbox returned as normal.
Posts: 95,512
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my email has stopped working.

TE148, You're welcome. Good luck.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code