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Contributor
Posts: 10
Registered: ‎08-28-2011
My Device: blackberry torch
My Carrier: ATT

Re: my host routing table list is empty how to fix this

OK i will try that thanks for your help and time

New Contributor
Posts: 6
Registered: ‎08-23-2012
My Device: torch 9800
My Carrier: bmobile

Re: my host routing table list is empty how to fix this

hey did u ever get this problem solved?? i'm having thec same problem.

Visitor
Posts: 1
Registered: ‎03-24-2014
My Device: Blackberry Torch 9800
My Carrier: AT&T

Re: my host routing table list is empty how to fix this

hello, i'm a blackberry torch 9800 user. i have the same problem that my host routing table is empty. i've tried all the methods given but still the hrt still empty. please help me?

Hall of Famer III
Posts: 58,185
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: my host routing table list is empty how to fix this


amirul_affendi wrote:

hello, i'm a blackberry torch 9800 user. i have the same problem that my host routing table is empty. i've tried all the methods given but still the hrt still empty. please help me?


Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 1
Registered: ‎08-07-2014
My Device: 9350
My Carrier: Visafone

Re: my host routing table list is empty how to fix this

Good day everyone.

I have a batch of 16 Sprint 9350s i bought off ebay and have reprogrammed some to work with Visafone Nigeria. My problem is that there are no host routing table entries and as such the devices cannot connect to BIS. I have subscribed 2 on BIS daily plan for testing but they have not connected to the service. Voice ans SMS work fine. I have contacted the network for assistance but thye say everything is ok from their end. However, I am sure it is from the network because I have done this before and the devices always work on BIS, except for this time. Please is there anywhere else I can escalate and let the network know their system is not sending host routing table and service books? I believe thet poeple there are somehow technically challenged and if something is beyond what they have been coached on they get lost, no thinking out of the box maybe to even check if there is a problem between the network side and the Blackberry server side. If I try to suggest this they get uncooperative. Please any help will be appreciated. Thanks.

Highlighted
Hall of Famer III
Posts: 58,185
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: my host routing table list is empty how to fix this


ezeuba wrote:

Good day everyone.

I have a batch of 16 Sprint 9350s i bought off ebay and have reprogrammed some to work with Visafone Nigeria. My problem is that there are no host routing table entries and as such the devices cannot connect to BIS. I have subscribed 2 on BIS daily plan for testing but they have not connected to the service. Voice ans SMS work fine. I have contacted the network for assistance but thye say everything is ok from their end. However, I am sure it is from the network because I have done this before and the devices always work on BIS, except for this time. Please is there anywhere else I can escalate and let the network know their system is not sending host routing table and service books? I believe thet poeple there are somehow technically challenged and if something is beyond what they have been coached on they get lost, no thinking out of the box maybe to even check if there is a problem between the network side and the Blackberry server side. If I try to suggest this they get uncooperative. Please any help will be appreciated. Thanks.


Hi and Welcome to the Community!

 

Refer:

Within there (the formal support portion) will be the methods of escalation available to you. In truth, the only free method is via the carrier...if they are unhelpful, then you cannot bypass them (for free). There is a user-accessible fee-based method, also discussed in the above link.

Cheers, and Good Luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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