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New Member
Posts: 4
Registered: ‎01-24-2011
My Device: torch

my mobile is not ringing...plz help me

hi every1

i just got my torch 2day but it is not ringing or making any voice at all

i tried everything i could bt nothing came out

even when some1 is calling the speaker is nt working

plz help me

Forums Veteran I
Posts: 2,090
Registered: ‎11-09-2010
My Device: BlackBerry 9900
My Carrier: AT&T

Re: my mobile is not ringing...plz help me

Could be that the sound profile is set to silent.

 

Find your Sound and Alert Profiles icon and select that.  When you first enter, it will ask you to select a profile.  See what this is currently set for.  You'll also see an option at the bottom to Change Sounds and Alerts.  In there is where you can customize your alerts to your preferences.

 

Hope this helps.

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New Member
Posts: 4
Registered: ‎01-24-2011
My Device: torch

Re: my mobile is not ringing...plz help me

i did bt still not ringing Smiley Sad

Forums Veteran I
Posts: 2,090
Registered: ‎11-09-2010
My Device: BlackBerry 9900
My Carrier: AT&T

Re: my mobile is not ringing...plz help me

Did you actually go into the Profile for the phone and make sure there is a ring tone selected for it, as well as checking the volume and other settings?

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*** If I've been helpful please consider clicking the LIKE BUTTON beneath my post.
*** Please remember to mark your thread as "Resolved" by clicking on OPTIONS to the right of the post and selecting "Accepted Solution."
New Member
Posts: 4
Registered: ‎01-24-2011
My Device: torch

Re: my mobile is not ringing...plz help me

yes i did do all of that

what do you think?

what else can i do

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my mobile is not ringing...plz help me

Does your Torch play ANY sound?

 

When you are in the Profile settings for the Phone function, you can TEST the ring... do you hear anything?



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New Member
Posts: 4
Registered: ‎01-24-2011
My Device: torch

Re: my mobile is not ringing...plz help me

no exept when i connect the headset

Forums Veteran I
Posts: 2,090
Registered: ‎11-09-2010
My Device: BlackBerry 9900
My Carrier: AT&T

Re: my mobile is not ringing...plz help me

If you can't get any sound to play through the speaker then there is something wrong with your device, unless we're missing something here.

 

Can you take it to a store and have them check it?  If they can't get it to work either, then you need to exchange the device.

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*** If I've been helpful please consider clicking the LIKE BUTTON beneath my post.
*** Please remember to mark your thread as "Resolved" by clicking on OPTIONS to the right of the post and selecting "Accepted Solution."
Highlighted
Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my mobile is not ringing...plz help me

I agree with Boomer... new device + problem like this... return it and swap.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code