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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-30-2012
My Device: Bold 990
My Carrier: Bell Mobility

my outlooks contacts are being deleted when I sync

Recently since the blackberry was updated about a week ago I noticed that some of my Micorsoft outlook contacts have been deleted.   I sync my contacts with a usb cord to my PC desktop.   Any ideas on why this is happening.   I need to get my outlook contacts returned to the way it was before the update as I have over 600 contacts and I have no idea which ones are missing now.

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: my outlooks contacts are being deleted when I sync

Hey jillrenshaw,

Welcome to the BlackBerry® Support Community Forums.


Sorry to hear your having an issue with your contacts. Go into the Contacts> Press the Menu key > Select Options > Here you'll see Contact Lists, check each one and compare the total number with the total number in Outlook®, are they the same? What is the total number in Outlook® and the BlackBerry® smartphone?







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