02-15-2013 02:12 PM
i have got a password on my phone and today when i was going to text someone it keep saying i have done the wrong password first it say enter blackberry to continue i do that then it say type your password i do that and u can c my letters as i do that then it comes up wrong password, no one else as use my phone, i have had my phone and password a year, please can someone help.
02-15-2013 03:21 PM
Hi and Welcome to the Community!
You are in a very delicate situation right now...you only get so many attempts before your BB wipes itself totally clean (thinking that it's been stolen). Hopefully you've been using a good backup routine:
Depending on how many tries you have left, you may need to choose wisely exactly what you will attempt. Each failed attempt will be one more toward wiping your device, so be very very careful. What I'm going to provide you are a list of different things to try -- they are not in any order whatsoever...you need to choose wisely from the list exactly which you will attempt, and in exactly what order.
It is possible that you've got a mixture of different characters in your device password, and perhaps have not noticed how you must enter those on the BB keyboard. For instance, if your password is
but what you type is
the actual result will be
You must enter
in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.
Your keyboard may somehow be out of sync...and a reboot might clear it up and allow you to successfully enter your password:
If you have ever before connected your BB to your computer and know how to enter the password via the computer keyboard, then do so now...the password "counter" is the same regardless of which you enter it in via, so being successful via the computer will return the counter to the maximum and give you more time to figure this out.
If, however, you have never before done this via your computer, then trying it now may be useless and may well just use up one more failed attempt.
Those are really all the options I can think of for you. So choose wisely.
02-15-2013 04:22 PM
02-15-2013 04:35 PM