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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-06-2013
My Device: torch 9810
My Carrier: t mobile

my phone is stuck on the loading bar

my torch 9810 is stuck on the loading bar i have tried the safe mode and it didnt work and i wanted to know if there is any other thing i can do..........its been 2 days without my phone and its hell.......i need all my contacts Smiley Sad someone help me plz

Hall of Famer III
Posts: 58,711
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: my phone is stuck on the loading bar

Hi and Welcome to the Community!


I cannot tell, from "it didnt work", what exactly happened. Did it not get into Safe Mode? Did it get into Safe Mode but you couldn't do anything about the situation? Something else? How many times did you try to get into Safe Mode? How long did you wait before deciding that the loading bar is indeed stuck?

So, all I can recommend is that you continue to attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

But if the behavior continues in Safe Mode or you cannot get into Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions. If, as you hint, you have no backup, then you likely have already lost that data...backups, like insurance, are neither a reactive nor an optional activity.

You may also need the use of these tricks:

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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