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Reply
New Member
Posts: 1
Registered: ‎12-27-2012
My Device: curve 8520
My Carrier: t mobile

my phone

my phone shuts down and a white screen

comes on ,,, and it will not allow me to

update the software ,,,,, i need help please

 

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: my phone

Try this:

force the detection of the BlackBerry smartphone using Application Loader
http://www.blackberry.com/btsc/KB10144

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: my phone

Hi Idduncan54

 

Welcome to BlackBerry Support Forums

 

 

Have you try with another fully charged BlackBerry Battery ? If you can arrange or if your battery is good enough then try to boot your device on safe mode .

 

KB17877How to start a BlackBerry smartphone in Safe Mode

 

Try it and let us know.

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