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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎03-18-2012
My Device: Torch 9800
My Carrier: Virgin Mobile

my pictures are not showing up as icons in the library.

My pictures are not showing up in the library as icons. They are still there, but I have to guess which one is which and when I click on one, I can see it.  This is only for the pics I have taken for the last few weeks.  My older pictures I can see as icons.  How can I fix this?

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: my pictures are not showing up as icons in the library.

Hi dlaporte73,


Does removing and reinserting your battery help? Is this happening when your BlackBerry Torch smartphone is in portrait view or does it happen in landscape view also? This KB article may provide more information.  "Thumbnails appear blank in the picture viewer of the BlackBerry Torch smartphone" http://blackberry.com/btsc/KB23935


Let me know if that helps.





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