03-13-2013 12:31 PM
My language isn't the english so i apologize because of it!
I have a big problem. I have BB 8900 but the qwerty doesnt work the trackball can move left and right, up and down and that's all! I can't use!!! i'm so sad because of it What's the problem? I updated the 5.0 O.S too but nothing happened...
03-13-2013 02:13 PM
Welcome to BlackBerry Support Forums
Sorry to hear that you are having problem with your keyboard as well as Trackball , look at this Knowledge Base related to your issue :
KB29640 : Trackpad ,trackball, or keyboard not working on a BlackBerry Smartphone.
But as you mentioned that you already tried Updating your device Software still no joy then you have to visit your service provider or any mobile repair shop , replacing your keyboard and trackball may fix your problem