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BlackBerry® OS Smartphones

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Visitor
Posts: 1
Registered: ‎03-13-2013
My Device: curve
My Carrier: 8900

my qwerty doesnt work, help!:(

Hey Everybody!Smiley Happy

My language isn't the english so i apologize because of it!

I have a big problem. I have  BB 8900 but the qwerty doesnt workSmiley Sad the trackball can move left and right, up and down and that's all! I can't use!!! i'm so sad because of itSmiley Sad What's the problem? I updated the 5.0 O.S too but nothing happened...Smiley Sad

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: my qwerty doesnt work, help!:(

Hello Milaaa

 

Welcome to BlackBerry Support Forums

 

Sorry to hear that you are having problem with your keyboard as well as Trackball , look at this Knowledge Base related to your issue :

 

KB29640 : Trackpad ,trackball, or keyboard not working on a BlackBerry Smartphone.

 

But as you mentioned that you already tried Updating your device Software still no joy Smiley Sad  then you have to visit your service provider or any mobile repair shop , replacing your keyboard and trackball may fix your problem Smiley Happy

 

Good luck.

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