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New Contributor
Posts: 2
Registered: ‎04-29-2013
My Device: 9800 torch
My Carrier: vodafone

my torch 9800 really really nuked

Hi

 

I really pray someone will help me here..i have a torch 9800 which i owned for a long time. a month back i tried upgrading my OS to the new version, and my phone worked for 2days and stopped. the phone would go on and off on its own. then i did the reaload again and this time didn't manage to load the OS again. and since hen i've been serching on how to resolve my problem. i have tried BBSAK and JL_Cmder my phone always disconnects stating (recconecting to jvm). I've tried almost all of the suggested ways on how to wipe the phone but i just can't come right. maybe i am missing something. 

 

what it does sometimes is show battery charging on the screen with a red light off and after 5sec you'll see it trying to restart then it goes back to black screen and red light on. is there's any other wipper i can use?

 

 

Thanx in advance. 

 

Ray

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: my torch 9800 really really nuked

Hi and Welcome to the Community!

 

Given your description, I'm actually thinking you may have a hardware problem...perhaps your battery...


Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

 


Otherwise, beyond what you've already discovered, here are some more tricks to try:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Highlighted
New Contributor
Posts: 2
Registered: ‎04-29-2013
My Device: 9800 torch
My Carrier: vodafone

Re: my torch 9800 really really nuked

thank you.

so much for your response. i will give your suggestion shot and let you know what i come up with. i hope it works out.

Ray