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New Contributor
Posts: 6
Registered: ‎08-19-2014
My Device: torch 9860
My Carrier: globe telecom philippines

my torch 9860 is not turning on

hi, my phone was drained of battery so i charged it when im triying to put ON its just showing the Blackberry and below the reading that stops almost 85% , what willi do. Smiley Sad this is the first time i encounter and its only a year this phone with me. i try to remove and put it back the battery but still the same happen. hope someone can help me.
Forums Veteran I
Posts: 1,825
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: my torch 9860 is not turning on

Hello @izay_ramoz

 

Welcome to http://supportforums.blackberry.com/

 

In this case I recommend you seek a quick installer for your BlackBerry.
You get this installer fast in google.
You must have the BlackBerry with load.
Is an executable filejust enough to run it and have connected the 9860 via usb.
 
After your installation...
It is recommended to upgrade your BlackBerry OS via Loader.
 
Good Luck!

BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution
New Contributor
Posts: 6
Registered: ‎08-19-2014
My Device: torch 9860
My Carrier: globe telecom philippines

Re: my torch 9860 is not turning on

thank you for quick respond. please correct me when im wrong. you mean i will download from my laptop the blackberry application loader? then i will just update my OS? thanks again.
New Contributor
Posts: 6
Registered: ‎08-19-2014
My Device: torch 9860
My Carrier: globe telecom philippines

Re: my torch 9860 is not turning on

so even my phone is off it can work if i connected to my laptop? thanks reallt appreciated.
Forums Veteran I
Posts: 1,825
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: my torch 9860 is not turning on

Quick installer For Blackberry Torch 9860 Free Download or Quick installer 9860 

 

Or apply the following steps:

 

Your Blackberry restarting fallen in death or is nuked ...

I recommend if you know is to do a wipe the blackberry then a factory reset.

You must have installed BBASK to do this from your PC.
Download the latest OS for your 9860.
Having installed the Destokp Manager installed.

 

http://bbsak.org/download.php

http://es.blackberry.com/software/smartphones/update/smartphone.html#desktop

https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...

 

Good Luck.


BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution
New Contributor
Posts: 6
Registered: ‎08-19-2014
My Device: torch 9860
My Carrier: globe telecom philippines

Re: my torch 9860 is not turning on

hi, im trying right now your advice, but the blackberry desktop nor the BBSAK cannot detect my phone even its connected. i try already with or without battery. when i put the battery its booting like 85% then it stop. still cannot connect on the desktop. what i need to do? many thanks

New Contributor
Posts: 6
Registered: ‎08-19-2014
My Device: torch 9860
My Carrier: globe telecom philippines

Re: my torch 9860 is not turning on

can i post a screenshot here? when i run the quick installer it stop on the bootrom, is there any prompt i need to type? many thanks
New Contributor
Posts: 6
Registered: ‎08-19-2014
My Device: torch 9860
My Carrier: globe telecom philippines

Re: my torch 9860 is not turning on

the one thing it response the quick installer. i dont know if thus the first procedure coz cannot connect wth bb desktop and bbsak Smiley Sad
Forums Veteran I
Posts: 1,825
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: my torch 9860 is not turning on

Upload the image or capture the Forum...

 

I recommend you run the installer quick...
Testing with battery or no battery in your BlackBerry.
 
Luck!

BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution
New Contributor
Posts: 3
Registered: ‎08-30-2014
My Device: blackberry torch 9860
My Carrier: mtn nigeria

Re: my torch 9860 is not turning on

i am equally having the exact problem and i have tried all that have been written here but none works cos my desktop manager cant recognise my phone, even bbsak too. please i seriously need another way out, i am poor and also phoneless