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BlackBerry® OS Smartphones

Regular Contributor
Posts: 81
Registered: ‎04-03-2009
My Device: 9800 Torch / Playbook
My Carrier: Orange

myBlackBerry help!!!

Sorry I am new, firstly I most certain this isnt the right place to post this, but I am not sure where I can...


Problem: I don't recall having a myBlackBerry account...however when I register as new it says my email address is already in use...which leaves me to think I do have an account, I have just forgotten I had created one.


So I then do password reset, where I get email sent to me with a link to reset password which I do.


But once I complete the reset I try to log in using my email or user and password and it says username or password incorrect!


Ive checked the obvious e.g. username and password retyped incase I made any errors the first time round...but the problem persists?


How can I get this sorted?






Guru II
Posts: 22,020
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: myBlackBerry help!!!

There are major issues with the my.blackberry.com site.  I can't even log in myself and haven't been able to for months.

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New Contributor
Posts: 4
Registered: ‎11-06-2010
My Device: Blackberry Torch 9800
My Carrier: Rogers

Re: myBlackBerry help!!!

Easy enough, just create a new account.