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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎09-19-2012
My Device: bold 9900
My Carrier: blackberry

need help BB 9900 not rebooting

[ Edited ]

hi there ... 

i was having 7.0 operating system ... i was updating it to 7.1 and while updating when it came to reboot position it didn't boot up and now only red light is flashing.. can someone please let me know the solution for this??? i'll be very thankful.

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: need help BB 9900 not rebooting

Hi n0uman,


Welcome to the BlackBerry Support Community.

Since your BlackBerry® Bold™ 9900 smartphone is unable to boot up, it won't be detected by the BlackBerry® Desktop Software. You may want to try the steps in one of the following KB articles to force a connection to reload your BlackBerry® Device Software again to resolve this. Please note that this will remove all data from your BlackBerry® Bold™ 9900 smartphone. If you have a previously taken backup file, you should be able to restore some of your data from that backup.

If you are using a Windows® computer: http://bbry.lv/L13o3O
If you are using a Mac: http://bbry.lv/NtreH7


Hope this helps.



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