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New Member
Posts: 3
Registered: ‎12-04-2009
My Device: Not Specified

need help ball rolls but keys are locked

My ball rolls but cant get the keys to do anything.

Tried taking the battery out and then putting it back in but that didnt fix the pronlem..... any ideas??????

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: need help ball rolls but keys are locked

 


rick123 wrote:

My ball rolls but cant get the keys to do anything.

Tried taking the battery out and then putting it back in but that didnt fix the pronlem..... any ideas??????


 

 

Hi and welcome to the forums!

See if this helps and do the battery pull as listed.

Let us know how it goes!

Thanks,

 

Bifocals

 


 

KB17877 How to start a BlackBerry smartphone in safe mode

No data will be lost when doing the following: pull the battery while the device is ON.
Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed.

 

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New Member
Posts: 3
Registered: ‎12-04-2009
My Device: Not Specified

Re: need help ball rolls but keys are locked

didnt fix it.... if i keep rolling ball or hitting keys screen will stay lit up.... if i let it go black I cant get the screen to light back up by pushing any buttons

 

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: need help ball rolls but keys are locked

Hi,

Without keys I cannot get you to any device tests.

Any water damage to the unit?

Thanks,

 

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Member
Posts: 3
Registered: ‎12-04-2009
My Device: Not Specified

Re: need help ball rolls but keys are locked

no
New Member
Posts: 1
Registered: ‎12-05-2009
My Device: Blackberry Curve 8320
My Carrier: T-Mobile

Re: need help ball rolls but keys are locked

Mine does the same.  Before, I used to turn it off and take out the battery and turn it on again and everything works.  Did that like 10 times between January and November this year.  Last month, my trackball just goes up and sideways.  It won't go down so I can't read any text messages sent to me.  Should I buy a new trackball?  If yes, can you send me a link as to where I can purchase one?  Thanks.

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: need help ball rolls but keys are locked

hello,

 

in my opinion you can open the latch the keeps your ball, and clean everything underneath.

 

if if doe snot work you can buy spare parts at Horizon Wireless or at cnn.cn .




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New Contributor
Posts: 3
Registered: ‎02-06-2010
My Device: 9700
My Carrier: ATT

Re: need help ball rolls but keys are locked

I have having the same problem on my new phone.........how did you ever unlock them.

 

 

Thanks

New Member
Posts: 1
Registered: ‎03-05-2010
My Device: Not Specified

Re: need help ball rolls but keys are locked

Hi

 

I have a similar problem.

All my keys are working fine except the key x/8.

I already removed the battery while the device was on and didn't working.

What can I do?

 

Thanks