12-04-2009 08:20 PM
My ball rolls but cant get the keys to do anything.
Tried taking the battery out and then putting it back in but that didnt fix the pronlem..... any ideas??????
Hi and welcome to the forums!
See if this helps and do the battery pull as listed.
Let us know how it goes!
KB17877 How to start a BlackBerry smartphone in safe mode
No data will be lost when doing the following: pull the battery while the device is ON.
Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed.
12-04-2009 08:28 PM
didnt fix it.... if i keep rolling ball or hitting keys screen will stay lit up.... if i let it go black I cant get the screen to light back up by pushing any buttons
12-04-2009 08:37 PM
Without keys I cannot get you to any device tests.
Any water damage to the unit?
12-05-2009 12:22 PM
Mine does the same. Before, I used to turn it off and take out the battery and turn it on again and everything works. Did that like 10 times between January and November this year. Last month, my trackball just goes up and sideways. It won't go down so I can't read any text messages sent to me. Should I buy a new trackball? If yes, can you send me a link as to where I can purchase one? Thanks.
12-15-2009 04:48 PM
03-05-2010 07:53 AM
I have a similar problem.
All my keys are working fine except the key x/8.
I already removed the battery while the device was on and didn't working.
What can I do?