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BlackBerry® OS Smartphones

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New Contributor
Posts: 4
Registered: ‎01-07-2013
My Device: curve 9300
My Carrier: vodafone

need help deleating os7

Down loaded os7 on 9300 curve it has protected my music file and I can not playing or deleating my music as the the bbm call has protected them any help out there please
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Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: need help deleating os7

I don't think OS7 is supported on the 9300.

http://supportforums.blackberry.com/t5/BlackBerry-Curve/is-OS-7-supported-to-bb-9300-curve-3G/td-p/1...

 

You will have to reload your software:

Try this:
force the detection of the BlackBerry smartphone using Application Loader
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10144

 

or

 

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

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