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New Contributor
Posts: 7
Registered: ‎06-21-2012
My Device: Blackberry Curve 9360
My Carrier: Cell C

need help installing Desktop Software

I downloaded the new desktop software named "700_b060_multilanguage.exe". Everytime I try to install,it says "The installation files cannot be validated. Please verify the installer package and try again". What should I do to install this desktop software?I downloaded it again,but it still showed the same thing.
Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: need help installing Desktop Software

Hi and Welcome to the Community!

 

Here is a KB that discusses that error:

  • KB28396 When installing the BlackBerry Desktop software the following error is received "The installation files cannot be validated. Please verify the installer package and try again."

 

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message or code, should reveal all applicable existing threads to you.

 

Good luck and let us know!



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New Contributor
Posts: 7
Registered: ‎06-21-2012
My Device: Blackberry Curve 9360
My Carrier: Cell C

Re: need help installing Desktop Software

No,sorry none of it helped. But thanks for the help.