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New Contributor
Posts: 5
Registered: ‎09-09-2012
My Device: Blackberry bold 9780
My Carrier: Vodafone

need help with email settings and bbm

since having got my blackberry phone back from repairs ive not been able to recieve any emails through or cant talk on bbm either. they could fix my original black but decided to replace it with a similar phone only this phone has a different bbm pin so i cant talk to any1 on that at the moment. ive since restored my phoneput everything back on only im not recieving any email or getting any bbm msgs???? what do i do?

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: need help with email settings and bbm

First thing to do is to register your new phone on the network.  From your homescreen, go to Options>Device>Advanced System Settings>Host Routing Table>Menu Key>Register Now.

As for your new BBM PIN, it will update itself in your contacts' lists automatically.  It might take a few hours to do so but you don't have to contact any of them to manually switch over to the new one.  As soon as you sign in with your BlackBerry ID and request to have the new phone associated with it, the new phone's PIN is automatically updated.

 

 

I hope that helps you.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 5
Registered: ‎09-09-2012
My Device: Blackberry bold 9780
My Carrier: Vodafone

Re: need help with email settings and bbm

hey thanks for that yeh i hope that has worked. after ive clicked on register now button how long does it take after that?

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: need help with email settings and bbm

[ Edited ]

It's instant.

 

Sorry, your phone is registered instantly and your service books are sent instantly.  Your BBM PIN might not update itself for a few hours.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 5
Registered: ‎09-09-2012
My Device: Blackberry bold 9780
My Carrier: Vodafone

Re: need help with email settings and bbm

thanks again for your help