08-08-2012 10:48 AM
it keeps deleting people off my bbm when im not even touching it ........ say i switch off my phone to goto sleep and turn it back on when i wake up it auto deletes someone off my contact list on there ......... please help ............. thanks
09-28-2012 12:26 PM
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo