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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎03-20-2013
My Device: blackberry bold 9900
My Carrier: globe

need help!!

i updated the bbm app in my blackberrybold 9900. after i restart it. the app in fone and nowhere to be found. i cant download it again coz in the app world it says installed. can anyone tell me what to do??? i need my bbm badly its my fiance and i major communication. please help
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Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: need help!!

Hi and Welcome to the Community!!

Please try this sequence
1) Remove BBM from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of BBM

4) Do another Batt-Pull reboot

5) See if it now works.

Cheers!



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