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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-11-2012
My Device: Bold
My Carrier: Sunrise

need to merge contact on blackberry


I have a problem on my big boss blackberry bold that I must fix...

The device syncs with a microsoft exchange server for the company email, calendar and contacts with a profile named "desktop". The problem is that on the phone there are 3 profiles defined all named "desktop", the first with about 190 contacts, the second with 420 and the third with 150 contacts. I need to sync or export in any way all this contacts but if I try to sync with outlook or export with desktop software only 190 contacts from the first profile are syncronized or exported, all the others are ignored. I tried to change the default service with the other profiles but since they have the same name nothing changes.

Anby idea different from manually copy the contacts??? 

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: need to merge contact on blackberry

You are trying to get all the contacts to sync to your Outlook on the desktop?


ON your device, go to Options > Device > Advanced > Service Books.

Scroll to the ServiceBook entry "[Desktop]Sync"

Click the Menu key > Delete.


Now attempt the sync with Outlook.


You can return to the same location and Undelete that service book afterwards.

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