10-17-2012 03:31 PM
i have a problem and i can think that i had done anything wrong, i had sent a bb message before my tea then had my tea and i came back to my phone with SOS signal and then i restarted my device and still no signal and then i pulled my battery out and put it back in and when i turned it on it came up with,
net_rim_bb_manage_connections is not responding
Can anyone help me?
i have ablackberry Curve 9300
Thanks much appreciated
10-23-2012 01:40 PM
Welcome to the BlackBerry® Support Community Forums.
I would suggest to do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.