04-24-2014 08:06 PM
Hi and Welcome to the Community!
Please refer to this KB to determine if you have an IT Policy on your device:
If you do and you are part of a BES environment, then go and see your BES admins as they are in control of this.
If you do but are NOT part of BES, then your device has previously been part of BES but was not properly cleansed. You first need to ensure you have a full backup...refer to the link in my auto-sig for instructions. Then, you need to run this procedure:
Finally, when you restore DO NOT do a full restore...rather, restore only those things you definitely need (e.g., contacts, calendar, messages, etc.) but specifically avoid any databases that have anything to do with IT Policy, Enterprise, etc. If you restore those, it will dutifully return the IT Policy to your device from the backup, and you will be right back where you started.
If you don't have an IT Policy on your device, then something else is likely the culprit, in which case I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!