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New Member
Posts: 2
Registered: ‎02-24-2012
My Device: 9300
My Carrier: Tigo Paraguay

new Blackberry user - my BBM is not working! Please help

Hello,

 

I've purchased my new blackberry yesterday morning. Then at afternoon I plugged it into the charger and started using.

 

I sent my new bb pin to my friends and they said they sent me their contact requests to my bbpin but I'm not receiving anything.

 

I also can't send any pin message. It says "service is blocked" in red.

 

Please does anyone know why this problem is happening?

 

Thanks!!

New Member
Posts: 2
Registered: ‎02-24-2012
My Device: 9300
My Carrier: Tigo Paraguay

Re: new Blackberry user - my BBM is not working! Please help

I can browse the internet without wi-fi so I think that my company has already activated my bb service.
Posts: 94,494
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: new Blackberry user - my BBM is not working! Please help

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?

You must, in order to get the RIM push email functions you are looking for, as well as additional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.

So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.

Good luck.

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