08-02-2013 02:35 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
What happens when you try to delete the replied email? Do you get a specific error message? If you remove the battery and place it back in and then try to delete the message.
Is this affecting more than 1 email account?
I look forward to your reply.
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08-06-2013 02:54 AM
Hi, thanks for the reply. I have removed the battery for 1 minute, no help, then removed it for 10 minutes, no help. I backed up my phone on the computer and then "wiped" it. Put backup back on phone and it seemed to be ok but within the hour doing it again. May be a quirk with the phone, it's new, only had it one month. May take it back and swap it out for another 9310. Thanks again.