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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎01-24-2009
My Device: Not Specified
Accepted Solution

new mail icons

I have no unread messages but there are two mail icons on screen. One is leaning to the right with a red "x" in upper right hand corner.  The other looks normal and the number goes down as I read a message.  I have deleted all my messages but the leaning box says 7 and the normal box says 1.





Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: new mail icons

Go to the main mail folder, press menu, view folders, and check in each folder if you have any mail
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If your issue has been solved, please mark the post was solved.
Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: new mail icons

If maisl are not there as mentioned above then you need to clear your SMS database.


To clear the SMS completely check following steps:

  1. Connect the BlackBerry smartphone to the computer.
  2. Open BlackBerry Desktop Manager.
  3. Double-click Backup and Restore, then click Advanced.
  4. From the list of Device Databases, select the appropriate database.  For your problem, select SMS.
  5. Click Clear.
  6. In the Warning window, click OK.
Remember to have if you clear your SMS as mentioned above then all the SMSs will be lost and can't be retrived unless you have a backup.

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