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Posts: 3
Registered: ‎09-24-2010
My Device: tour 9630
My Carrier: verizon

newbie: trackball moves, but stuck on 1 icon, can't select anything but what it is stuck on

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Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: newbie: trackball moves, but stuck on 1 icon, can't select anything but what it is stuck on

Hey camillesmith,

Welcome to the BlackBerry Support Community Forums.

 

I would suggest you perform a clean application load of the BlackBerry.

 

Before you do that step, I would suggest creating a backup using BlackBerry Desktop Software.

 

Then follow the steps in this KB article: www.blackberry.com/btsc/KB11320

 

let me know if you run into any trouble with performing these steps.


-ViciousFerret


 


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