Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 2
Registered: ‎10-03-2012
My Device: curve 8900
My Carrier: airtel

ni email id to lodge complaints!!!

I am quite surprised that Blackberry does not have an email id for its patrons to lodge complaints. I tried to look for ids to give in my complaint about a technical issue with my BB and was not able to get any. I got replies aasking me to post my complaint on the community forum.

Does writing on the community forum yield any kind of result or solution???

Highlighted
Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: ni email id to lodge complaints!!!

RIM contracts the cell carriers worldwide to handle support issues for them (and they pay a LOT of money to them to perform this).  So your first call should  go to Airtel.  If they can't help you, they can escalate your issue directly to RIM at no cost to you.

 

HOWEVER,

 

RIM also makes available these forums for which you can ask questions.  "Does writing on the community forum yield any kind of result of solution???" you wrote.  My suggestion?  Give us your question or concern and find out!

 

 

Cheers.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.