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New Contributor
Posts: 2
Registered: ‎01-04-2014
My Device: 9300 curve
My Carrier: 3ita
Accepted Solution

no calls allowed whith new carrier

I've just changed carrier but I'm not abled to make and receive calls.Is there someone can help me,please?
Forums Veteran I
Posts: 1,673
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.3.2.2876), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: no calls allowed whith new carrier

Hi alessandro

 
Welcome to the Community 
 
Interesting since you can't use basic feature of your phone. Have you checked Phone/Call setting to make sure there's no activated Call Blocking or Fixed Dialing Numbers features? You have to turn it off all. You need in good coverage network area also to see full signal bar, blackberry dots logo and 3G or Edge or GPRS indicator. If you didn't see those, you might need to register your device to your network carrier. Article ID: KB00510. How to register BlackBerry smartphone with the wireless network.
 
If the problem still exist, you need to call your carrier to find out what is going on with their network service.
 
Good luck.

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Self Support: Knowledge Base & Manuals

New Contributor
Posts: 2
Registered: ‎01-04-2014
My Device: 9300 curve
My Carrier: 3ita

Re: no calls allowed whith new carrier

Thank you,I'll contact the carrier to open a case.