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BlackBerry® OS Smartphones

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Visitor
Posts: 1
Registered: ‎10-17-2012
My Device: curve 9350
My Carrier: mts

no data service

I lost all data service on my phone about two months ago unless i was in a major city where the data service would work. I thought it was a phone problem so i upgraded to a new phone a curve 9350. The same problem, it would work in the city but not in the country. My buddy has the same phone and carrier and his data works. I have tried the resend service books and battery pulls but these do nothing. When i go to mobile network settings data service is on, but network selection will only allow automatic, home, or 1x. Any help will be appreciated.

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Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: no data service

Hi mvlav and welcome to the BlackBerry Support Community Forums!

 

Have you contacted your wireless provider to verify that your data services are still active? Also, what does the signal indicator show in the upper right corner of your BlackBerry® smartphone's home screen?

 

Thanks.

 

-CptS

 

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