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Posts: 1
Registered: ‎01-10-2013
My Device: blackberry torch 9800
My Carrier: o2

no email reconciliation settings at all

I have a blackberry torch 9800 and recently started having problems with deleting messages from both the phone and the Outlook. 

 

When deleting the message there is a question of whether I would like to apply that to both, I press yes, but still the messages remain in the Outlook as unread messages. When I attempt to go into the settings for email reconciliation, it is just a blank screen. 

 

I did run a test and I have added a different email address, by gmail, which surprisingly works fine. Messages get deleted on both phone and web. 

 

This feature was working just fine, so I just don't know what to do. o2 provider sends me to Blackberry and vice versa. 

 

Thanks, 

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Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: no email reconciliation settings at all

go to the settings below and delete the 'bad' email account and re-add it.

 

Please try this FIRST, using your BlackBerry browser...

• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

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