01-10-2013 08:28 AM
I have a blackberry torch 9800 and recently started having problems with deleting messages from both the phone and the Outlook.
When deleting the message there is a question of whether I would like to apply that to both, I press yes, but still the messages remain in the Outlook as unread messages. When I attempt to go into the settings for email reconciliation, it is just a blank screen.
I did run a test and I have added a different email address, by gmail, which surprisingly works fine. Messages get deleted on both phone and web.
This feature was working just fine, so I just don't know what to do. o2 provider sends me to Blackberry and vice versa.
01-10-2013 09:25 AM
go to the settings below and delete the 'bad' email account and re-add it.
Please try this FIRST, using your BlackBerry browser...
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.
If that works and completes your email setup/editing, good.
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