Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-10-2013
My Device: blackberry torch 9800
My Carrier: o2

no email reconciliation settings at all

I have a blackberry torch 9800 and recently started having problems with deleting messages from both the phone and the Outlook. 


When deleting the message there is a question of whether I would like to apply that to both, I press yes, but still the messages remain in the Outlook as unread messages. When I attempt to go into the settings for email reconciliation, it is just a blank screen. 


I did run a test and I have added a different email address, by gmail, which surprisingly works fine. Messages get deleted on both phone and web. 


This feature was working just fine, so I just don't know what to do. o2 provider sends me to Blackberry and vice versa. 



Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: no email reconciliation settings at all

go to the settings below and delete the 'bad' email account and re-add it.


Please try this FIRST, using your BlackBerry browser...

• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code