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New Contributor
Posts: 2
Registered: ‎10-03-2010
My Device: blackberry storm 9500

no incoming /outgoing calls

I have been given a blackberry storm 9500. It isn't on contract, it has a vodafone pay as you go sim card in it at the moment. It says vodafone uk on the screen and it also shows signal and '3g' in the top right hand corner but it won't receive any incoming calls. If you phone the number it takes you straight to voicemail. Service status says 'mobile voice - status: not connected connnection: not connected'  When you run the diagnostics test it says ' radio data activation: no signal level: unknown etcetc'  All I want is to be able to make and receive phone calls. Is it possible to run a blackberry on pay as you go? 

Its version 4.7.0.181 (Platform 4.0.0.212) 

Any help would be greatly appreciated. 

Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: no incoming /outgoing calls

Hi and Welcome to the Forums!

 

It is possible to do as you are attempting...if the BB has already been unlocked from it's original carrier. See this FAQ for helpful information:

 

Good luck!



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New Contributor
Posts: 2
Registered: ‎10-03-2010
My Device: blackberry storm 9500

Re: no incoming /outgoing calls

thanks, i had been advised to try and have it unlocked.  My local market does it so I'll try it and get back to you thanks for replying, its a frustrating problem Smiley Happy