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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎09-11-2012
My Device: javelin 9800
My Carrier: tim

no internet and email after device change


I've changed a blackberry javelin 9800 since it was broken and my provider gave me a new device.

I've used Desktop Manager in order to download phonebook and other settings, but I'm not able to access internet anymore.

I'm not getting good support from the provider, consider that the switch between old and new device could not be done having both of them available at the same time, since by their policy I've taken the broken one to the customer center and they provided me the new one, without changing the configuration between the two.

Any help will be greatly appreciated,

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: no internet and email after device change

Can you ask the provider to push the services to the new device?  Also verify they didn't make any changes to your account (blackberry data plan)

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