05-04-2013 05:00 PM
im trying to get the internet up and running on giffgaff but i dont no how it won't connect through wi fi at home nor will it connect when im outside even tho ive paid for 1gb of internet acn any1 out there help me please . it wont even connect when i click the browser it says unable to connect
05-04-2013 05:54 PM
Hi and Welcome to the Community!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support. After all, it's their network with which your BB is having troubles communicating, and only they can look "behind the scenes" at their systems to perhaps figure out why.
05-07-2013 05:42 PM
ive tried most of the above that you suggested like a battery full while the phoine was switched on waited for a minute then reinserted the battery then for a reeboot and so on n so on and still no connection this is very frustrating especialy when ive paid for a service im not able to use i hope i can resolve this as im starting to get very impatient now been like this for almost 3 weeks grrrrrrrrrrrrrrrrr
05-07-2013 05:56 PM