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06-11-2009 03:28 AM
I have an issue with my BB Bold, when I receive a email to my phone it does not alert me with a tone or vibrate. sms get a tone, phone calls play the right sound but not when getting an email.
I have checked the setting under the profile I am using and have just about turn on everything to tone+vibrate and still no sound when I get a email
Any suggestions would be great!
06-11-2009 09:06 AM
06-11-2009 09:37 AM
06-11-2009 10:21 AM
When you're checking the setting, how many "Messages" type do you have? Try changing all of them with the desire tone.
Also, make sure you have the In Holster and Out of Holster configured as well during your troubleshooting.
Does your LED even flashes red when you receive a message?
06-11-2009 06:13 PM
06-11-2009 06:45 PM
OK have checked all the the setting for the profile and each setting has tone turned on and a volume level set, the sound I am using I am also using for sms so I know that works.
The red LED does not flash when a new email comes in, I have only one message icon on the home folder and both the accounts that are attached are external email address. I am not running BES for any of the accounts.
06-12-2009 12:26 AM
06-12-2009 10:22 PM - edited 06-12-2009 10:22 PM
OK so I have fixed the problem.
it came down to the fact I had restored my BB to factory and did not install the email account through the setup.
I deleted the email accounts via the web interface and reinstalled them and in the profiles advanced menu there was another messages icon with the email account in brackets behind it, I was then able to config those so I would get tone alerts when new mail was received.
thanks all for your suggestions, I hope I can repay the favor in the future
08-04-2011 12:20 AM
I am having this same problem. I just started using my Blackberry Bold 9650 and I setup all my emails. Yesterday I heard the tone everytime the email came through. Today I don't hear anything. The red light does flash but no more sound alerts. I have it set on loud with a specific tone. I have no idea what happened. Please help.