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BlackBerry® OS Smartphones

Posts: 10
Registered: ‎01-23-2011
My Device: Blackberry Torch

no sound when i receive blackberry instant message

Please help don't know what I have done but I do not receive a notification noise when I receive a bbm instant message I go into the sound settings and have it set at level 10 but still no noise any ideas what I can do



Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: no sound when i receive blackberry instant message

Hi there,


Start by rebooting the device.  While the phone is on, remove the battery for 15-30 seconds, then reinsert and wait for the device to reboot.  If you want to be really thorough or if the initial reboot does not work, leave the battery out for a full 5 minutes.  This has helped other users in similar situations.

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