Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎04-04-2013
My Device: 9790
My Carrier: Vodafone

not able to restore theme setting from backup on BB 9810



I have Wipeout the BB 9810 phone of one my client after that I am not able to find pictures on phone memory and also I am not able to restore theme setting on same from backup ( I have backup before wipeout stage). please let me know in wipeout case…..

1. it will clear with all phone memory also ( I have selected first option --Email, contacts ..etc..)

2, Not able to find photos also…

Please help me , to resolve this issue.



Ajay R

Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: not able to restore theme setting from backup on BB 9810

Hi ajayraut,


How did you perform the backup on your BlackBerry smartphone? Did you use the BlackBerry Desktop Software or BlackBerry Protect?






Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!