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New Contributor
Posts: 4
Registered: ‎01-01-2013
My Device: blackberry torch 9800
My Carrier: digicel
Accepted Solution

not backing up

i have a torch 9800 v6.0.0.600,platform6.6.0.223

nothing i do, i have installed and deleted my bb messenger to see if i can have my contact list to back up to my media card, but it does not even show the option to save to media card

it does not show nothing about saving when i go to options in my bb messenger it self 

just list view and chat view and so on 

help please

Guru II
Posts: 22,045
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: not backing up

What version of BBM are you using? If you're using BBM v7 then there is no backup feature anymore as it's all done through BBID.

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New Contributor
Posts: 4
Registered: ‎01-01-2013
My Device: blackberry torch 9800
My Carrier: digicel

Re: not backing up

yup version 7

 

Guru II
Posts: 22,045
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: not backing up

Backup to the media card, and backup via Desktop Manager was removed with the new version. Instead it uses your BBID to store your contacts.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 4
Registered: ‎01-01-2013
My Device: blackberry torch 9800
My Carrier: digicel

Re: not backing up

so i have to backup using desktop manager only then?

New Contributor
Posts: 4
Registered: ‎01-01-2013
My Device: blackberry torch 9800
My Carrier: digicel

Re: not backing up

how to backup using bbid?

Guru II
Posts: 22,045
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: not backing up


John_Clark wrote:
Backup to the media card, and backup via Desktop Manager was removed with the new version. Instead it uses your BBID to store your contacts.

As I mentioned, there is no longer ANY backup feature either via media card or Desktop Manager for BBM.  It is ALL done via your BBID account.


--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Guru II
Posts: 22,045
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: not backing up


rmorgan79 wrote:

how to backup using bbid?


It is all done automatically.  You have no control over it. 

 

Many have asked for the backup feature to be added back but there is no word whether or not RIM will ever add it back.  In theory there is no reason for it as it's all stored automatically via your BBID since you signed into BBM with your BBID. 


--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!