04-21-2013 11:02 PM
since i tried to update my bbm to bbm 7 and i've lost all of bbm forever . and i wanna it back i tried a million times to download it bbm7 but it only show me a blue screen while setting up then it stops here . it always stops here .
now i've got a blackberry but without a bbm . please help
04-23-2013 11:59 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Do you have a BlackBerry data plan with your network service provider? Also I suggest removing BBM by going to Options>Device>Application Management and then restart the BlackBerry Curve 8520 smartphone. Then proceed by going to www.blackberry.com/bbm and download the update and restart the BlackBerry smartphone again and then try to access BBM.
Let me know if you have any more questions.
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