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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎04-21-2013
My Device: 8520
My Carrier: 8520

not working

since i tried to update my bbm to bbm 7 and i've lost all of bbm forever . and i wanna it back i tried a million times to download it bbm7 but it only show me a blue screen while setting up then it stops here . it always stops here .

now i've got a blackberry but without a bbm . please help

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: not working

Hey engie,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Do you have a BlackBerry data plan with your network service provider?  Also I suggest removing BBM by going to Options>Device>Application Management and then restart the BlackBerry Curve 8520 smartphone.  Then proceed by going to www.blackberry.com/bbm and download the update and restart the BlackBerry smartphone again and then try to access BBM.


Let me know if you have any more questions.





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