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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎06-17-2010
My Device: Not Specified

ok pad not working on internet browser

Sometimes when I'm on the internet browser the trackpad won't select items and I have to use the enter key does this happen to anyone else? Also why does this happen and what can I do about it?
Trusted Contributor
Posts: 205
Registered: ‎07-16-2009
My Device: 9000
My Carrier: Turkey

Re: ok pad not working on internet browser

try press alt + right shift + delete (soft reset)




or only you have this problem on internet browser you can try that;


options- advanced options - service book and delete browser service books and again send service book to your device


and if you have problem again you should hard reset your device.  options - security options and select blackberry menu button and wipe your handheld.



best regard

Blackberry support teams in linkedin ...join

For Russian
Guru III
Posts: 32,225
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: ok pad not working on internet browser

I had same issue with an older OS on my device.


Since .405 the issue has not returned on my 9700.


what device and OS are you on?


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