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New Contributor
Posts: 6
Registered: ‎09-26-2013
My Device: Q10
My Carrier: orange

one sick blackberry...............

my blackberry torch was running very slow so i decided to try to upgrade the software, without really knowing what i am doing. I am have made things a billion times worse.

Now I cant even read texts, on trying that button, it says rebuilding the message list then blank back to where i started.

 

I would like to know if the Blackberry ID which uses my email as a name and for which I have updated the password is the same as the password needed to change email settings. I think maybe not and to complicate matters Ive forgotten that password - if different. Furthermore somewhere along the way I deleleted blackberry messenger so cant receive the messages sent. 

 

in the frustration of all of this, and the suspicion that i had somehow fried the phone internally I called up orange and being entitled to an update ordered a Q10. How smooth, or otherwise is it going to be to transfer data etc from my laptop to the q10 

 

ta

Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: one sick blackberry...............

Hi and Welcome to the Community!

 

Goodness! What a mess indeed! So as to help others who do not choose the same upgrade path that you have chosen, here is some information (with your final question at the end).


q10next wrote:

my blackberry torch was running very slow so i decided to try to upgrade the software, without really knowing what i am doing. I am have made things a billion times worse.

Now I cant even read texts, on trying that button, it says rebuilding the message list then blank back to where i started.




So, in this situation, one could deduce that something went wrong during the update, and a clean OS reload would be needed. The simplest way is to, on a PC (you cannot do this on MAC):

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.

6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:

If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.



You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.



You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.



You may also need the use of these tricks:



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

q10next wrote:

I would like to know if the Blackberry ID which uses my email as a name and for which I have updated the password is the same as the password needed to change email settings.


On many carriers, the BIS credentials have been eliminated in favor of the BBID credentials, and the BBID credentials are used for all of these functions. On other carriers, the BIS credentials may remain independent for use with email settings. So, it depends...you'd have to ask your carrier to be certain.


q10next wrote:
I think maybe not and to complicate matters Ive forgotten that password - if different.

If, with your carrier, BIS and BBID credentials remain independent, then contact your carrier for resetting your BIS account credentials, as they manage those. On the other hand, if they are merged or if it indeed is your BBID credentials that are in question, then please see this "sticky" post for helpful information concerning your BBID situation:


q10next wrote:
Furthermore somewhere along the way I deleleted blackberry messenger so cant receive the messages sent. 

BBM can always be re-installed via BBWorld.


q10next wrote:

in the frustration of all of this, and the suspicion that i had somehow fried the phone internally I called up orange and being entitled to an update ordered a Q10. How smooth, or otherwise is it going to be to transfer data etc from my laptop to the q10


That will depend on what, exactly, is on your laptop. You can start your research here:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Highlighted
New Contributor
Posts: 6
Registered: ‎09-26-2013
My Device: Q10
My Carrier: orange

Re: one sick blackberry RIP, Q10 now up and running

somewhat to my surprise have managed to transfer the majority of contacts using blackberry link and q10 is up and running perfectly. Initial impressions very favourable., Keyboard best yet on blcakberry. I hope Blackberry;s acquirers succed in winning back market share, in the same way as has TATA made a tremendous success of Jaguar Land Rover