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New Contributor
Posts: 2
Registered: ‎04-03-2011
My Device: bold 9700
My Carrier: vodafone

os 6 blackbeery bold 9700 vodafone

why can't i download os6 to my phone? is it because i'm on vodafone?? my partner can get it and shes on 02 so dont understand whats going on.  any help or advice is greatley appreciated

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: os 6 blackbeery bold 9700 vodafone

[ Edited ]

 

Hello,

 

If you are asking about the on-device (over the air -- OTA) update method, that truly is 100% controlled by each carrier. They must certify the OS package and release it to their users...they are responsible for all support, so they have this checkpoint on the way. Many carriers never release some OS levels...it's their choice.BTW -- I NEVER recommend an OTA update...if something goes wrong, you can lose all of your data...all of it...not good.

 

But, all is not lost...from a PC, you can install any OS package to a BB via this procedure:

Note that while written for "reload", it can be used to upgrade, downgrade, or reload -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.

 

 

If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:


  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

 

Good luck and let us know!

 


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Super Contributor
Posts: 623
Registered: ‎11-19-2010
My Device: Bold 9700
My Carrier: Vodafone

Re: os 6 blackbeery bold 9700 vodafone

I know Vodafone Essar and Vodafone UK have both released OS6. Plug your device into Desktop Software and it will ask to update Smiley Happy