11-12-2012 12:38 PM
i tried to download the new os 7.1 on my bb curve 9360 , i follwed instructions as per the website for OTA settings... downloaded the whole thing but then when it goes to update data is doesnt go past 5%(overal back up process.. ) now i cant use my phone !! How do i fix this ?? I need my phone for business
11-12-2012 07:10 PM
Plug your phone in to your PC and open BlackBerry Desktop Software. If your phone connects without incident, you should be able to restore your phone with a backup file. If your phone will not connect, see this article:
I hope that helps you.