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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-12-2012
My Device: curve 9360
My Carrier: Vodacom

os 7.1



i tried to download the new os 7.1 on my bb curve 9360 , i follwed instructions as per the website for OTA settings... downloaded the whole thing but then when it goes to update data is doesnt go past 5%(overal back up process.. ) now i cant use my phone !! How do i fix this ?? I need my phone for business

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: os 7.1

Plug your phone in to your PC and open BlackBerry Desktop Software.  If your phone connects without incident, you should be able to restore your phone with a backup file.  If your phone will not connect, see this article:


www.blackberry.com/btsc/KB10144 .



I hope that helps you.  Smiley Happy

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