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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎02-27-2014
My Device: bold
My Carrier: mobistar

password denied

Some weeks ago suddenly I didn't receive any email on my BB, and got a message saying that I had to verify my password again. I did and the problem was solved.


Today I got the same problem and the same message, but this time BB keeps telling me that my password is wrong! It is the case for 2 for my three email addresses. I can perfectly log in Outlook with my passwords though.


I ask for an URGENT solution of my problem, directly by the BB  helpdesk.


BTW: The message that I got from BB is a "noreply" one, wich is quite customer unfriendly because I had to search a long time for the email address of the helpdesk. Finally I only found this forum to explain my technical problem.

Guru II
Posts: 22,041
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: password denied

The only way to get to the BB Help desk is to contact your wireless service provider. If they cannot help with your issue they are supposed to escalate you to the BB Help Desk.

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