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BlackBerry® OS Smartphones

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New Contributor
Posts: 3
Registered: ‎06-22-2008
My Device: Not Specified

password help

I'm trying to change my private key password timeout under sec. Options,I'm @ attempt #10,I don't want my handheld erased my phone tech support can't help said the Sprint store can hook my phone up to their system &it's possible to reset or retrieve this has anyone ever had 2 do this?
Forums Advisor II
Posts: 974
Registered: ‎04-01-2008
My Device: T-Mobile 8100

Re: password help

Unless you know the password you can not hook up the BlackBerry to anything to reset the attempts. Even if you attach it to a PC you still have to provide the password. Try taking the battery out for 10 seconds before entering your password the last time.
New Contributor
Posts: 3
Registered: ‎06-22-2008
My Device: Not Specified

Re: Re: password help

Sprint tech support said it's supposed to reset it to a default honestly I don't recall ever personally setting it I've only had this phone a couple of months but I've already added so much info & software to have it erased on a hunch, I attempted my security code w/sprint social anything I could think of is there a way to salvage my info & is there a default b/c I can't even lock my phone?
New Contributor
Posts: 3
Registered: ‎06-22-2008
My Device: Not Specified

Re: Re: password help

On a hunch I meant sprint's. Not u that didn't come out right sorry